Contact Us

We answer every email within one business day.

Email (preferred)

customer.service@hiladuo.com

Response within 1 business day, usually faster.

What we can help with

  • Pre-order questions — fabric recommendations, motor compatibility, install fit.
  • Free fabric samples — name the fabric and we'll mail you a swatch.
  • Order status — quote your order number from the confirmation email.
  • Shipping & tracking — delays, address changes, lost packages.
  • Damage or defects — see the no-returns policy for the 7-day reporting window.
  • Warranty service — within 2 years of delivery for hardware, 1 year for fabric.

Business address

CES 2020 LLC
dba HILADUO
California, USA

We are an online-only business. There is no public showroom. For sample requests please email — we ship swatches by USPS within 2 business days.

Hours

Email is monitored Monday–Friday, 9 AM – 5 PM Pacific. Weekend emails are answered first thing Monday.