Contact Us

We answer every email within one business day.

Email (preferred)

Response within 1 business day, usually faster.

What we can help with

Pre-order questions — fabric recommendations, motor compatibility, install fit.
Fabric samples ($1.49 each) — order up to 5 on the samples page.
Order status — quote your order number from the confirmation email.
Shipping & tracking — delays, address changes, lost packages.
Damage or defects — see the no-returns policy for the 7-day reporting window.
Warranty service — within 3 years of delivery for the motor and 10 years for fabric; see the warranty terms (PDF).

CES 2020 LLC
dba HILADUO
California, USA

We are an online-only business. There is no public showroom. For sample requests please email — we ship swatches by USPS within 2 business days.

Email is monitored Monday–Friday, 9 AM – 5 PM Pacific. Weekend emails are answered first thing Monday.