Shipping Policy

Production lead time

Each shade is fabricated to your dimensions in our California workshop and ships within 3 business days of payment. You'll receive a tracking number the day your order ships.

Shipping cost

Ground shipping is free on every order. Faster services (such as USPS Priority Mail) are optional and priced at checkout. Orders of 2 or more shades also get 20% off automatically.

Where we ship

• Contiguous US (lower 48): all carriers, all options
• Alaska / Hawaii: USPS Priority only — contact us for rates
• US territories (PR, USVI, Guam): USPS Priority — contact us
• International: not available at launch. Email if interested.

Tracking

The tracking number is emailed the day your order leaves our workshop. You can also reply to your order confirmation email for a status update at any time.

Carrier delays

Once your shade is in carrier hands, transit time is set by the carrier, not by HILADUO. Carrier delays (weather, holiday volume, lost packages) are between you and the carrier — we'll help file claims if a package is lost or damaged in transit. See our no-returns policy for the damage-reporting process.

Address changes

You can change your shipping address before fabrication begins (typically the first 24 hours). After fabrication starts, the address on your order is locked in. Email customer.service@hiladuo.com with your order number for any change.

Sales tax

Sales tax is calculated automatically by Stripe Tax at checkout, based on the ship-to state and applicable jurisdictions. You'll see the exact tax amount on the Stripe payment page before confirming.